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Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy!
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Ann Duffy; Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life.By Robin Leidner. University of California Press, 1993. 278 pp. $15.00, Soc
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Her book, Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life, based on her doctoral research at Northwestern and at "Hamburger University" (a McDonald's training program), showed how employers sought to alter the emotions of workers and clients. Exposing the scripts fast-food workers are compelled to follow while.
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"Fast Food, Fast Talk makes an important contribution to the literature on the routinization of work. Because her work contrasts the experiences of service workers at Combined Insurance and McDonald's, an organization that pioneered the routinization of service work and another we are all familiar with, Leidner's book should prove useful and interesting for researchers as well as being a.
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― Journal of American Studies " Fast Food, Fast Talk makes an important contribution to the literature on the routinization of work. Because her work contrasts the experiences of service workers at Combined Insurance and McDonald's, an organization that pioneered the routinization of service work and another we are all familiar with, Leidner.
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"Fast Food, Fast Talk makes an important contribution to the literature on the routinization of work. Because her work contrasts the experiences of service workers at Combined Insurance and McDonald's, an organization that pioneered the routinization of service work and another we are all familiar with, Leidner's book should prove useful and.
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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life. R. Leidner. Published 1993. Business, Sociology. Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large.
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Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy!
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Fast Food, Fast Talk Service Work and the Routinization of Everyday Life. Purchase the book. 1993. University of California Press. Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a.
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Book Reviews : Robin Leidner: Fast Food, Fast Talk. Ser vice Work and the Routinization of Every day Life. Berkeley: University of California Press, 1993. Roine Johansson View all authors and affiliations.. Good to Talk?: Living and Working in a Communication Culture. 2000. SAGE Knowledge. Book chapter . Interactive Service Work. Show.
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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life. Robin Leidner . Chloe E. Bird
Fast Food, Fast Talk by Robin Leidner Paperback University of
Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life: Leidner, Robin: 9780520085008: Books - Amazon.ca
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Book Reviews : Robin Leidner: Fast Food, Fast Talk, Service Work and the Routinization of Everyday Life: 1993, Berkeley, CA: University of California Press. 278 pages Bengt Stymne View all authors and affiliations
